Privacy Policy

1. Information We Collect

We collect personal information voluntarily submitted by customers during order placement, account creation and enquiry submission. Data types include full name, delivery address, email address, contact phone number and order related purchase records.

Time restriction: Non-order related enquiry data will be cleared automatically after 12 calendar months with no follow-up interaction.

2. Usage of Personal Data

• Process product orders, arrange delivery services and complete order aftersales follow-up;
• Reply customer support emails and resolve product consultation & service issues;
• Send order status updates and delivery notification messages only for placed orders;
• Internal business statistical analysis for retail inventory adjustment, no external data sharing.

Time restriction: Order transaction complete data will be securely stored for 7 full calendar years for commercial record keeping requirement.

3. Third Party Data Disclosure

We will never sell, rent or resell customer personal data to unrelated third-party marketing agencies. Limited necessary delivery address information will only be provided to designated logistics carriers solely for goods shipment execution.

Time restriction: Logistics partners are contractually forbidden to retain your delivery details longer than 30 days after successful order delivery completion.

4. Your Data Rights

You hold full rights to submit requests to view, amend or permanently delete your stored personal information by sending a formal email to our support mailbox.

Time restriction: Our team will complete your data request processing and reply within 14 working days upon receipt of your verified identity application email.

5. Personal Data Security Measures

All stored customer personal data is protected by encrypted server storage and restricted internal staff access permission. Physical business paper records are stored in locked security storage cabinets with access authority management.

Time restriction: Manual periodic data security inspection is executed every 90 calendar days to maintain data protection standards.

6. Policy Revision Notice

We reserve the right to adjust this privacy policy according to local commercial regulatory requirements. Updated policy content will be published directly on this page without separate individual notification to each user.